The AI Driven Shift: IT Giants Scramble as Clients Demand More for Less The Indian IT industry's long standing reliance on billable hours is facing a reckoning due to artificial intelligence.
Outsourcing giants like Tata Consultancy Services (TCS) and Infosys are adjusting their business models to tie fees to performance outcomes instead of traditional hours worked metrics.
This shift acknowledges that AI has fundamentally altered the game. For decades, India's IT sector was built on scale – huge employee bases were touted as a major advantage over smaller rivals.